Maxwell, Jenny

 The purpose of writing a letter is that it should be read. This may sound obvious but it’s important to consider your letter from the point of view of the recipient. Someone once rang the West Midlands CND office asking us to complain to the Birmingham Post because his letter hadn’t been printed. When he told us how long it was, we knew exactly why! Start positively, by thanking or praising, if you can (not always possible). Keep letters short, clear and concise – you want them to be read. Be…